Refunds & service commitments.

Due to the custom, bespoke nature of software development, refunds are considered only under the following specific conditions:

• Service Non-Delivery — Our team fails to initiate or deliver the agreed services within the mutually confirmed timeline without reasonable cause or prior communication.
• Critical Technical Failure — A fundamental technical error prevents the delivered product from functioning as specified, and our team is unable to resolve it within the agreed support period.
• Duplicate Payment — The client has been charged more than once for the same service due to a billing error.

The following are non-refundable under all circumstances:

• Completed design, development, or consulting work already delivered to the client
• Third-party tools, software licences, or APIs purchased on the client's behalf
• Partial milestones already delivered and approved during the project
• Work halted or delayed due to lack of client feedback, assets, or approvals
• Any service where work has been in progress for more than 7 days

To submit a refund request, clients must contact us within 7 days of the service completion or issue occurrence by emailing info@devwonderbd.com with the following information:

• Full name and contact information
• Service name and invoice or order reference
• Detailed reason for the refund request
• Supporting evidence (screenshots, error logs, or correspondence) where applicable

Once a refund request is received:

• Our team will acknowledge and begin review within 1–2 business days.
• A decision will be communicated within 3–5 business days. We may request additional information to verify the claim.
• If approved, refunds will be processed within 7 business days to the original payment method.

As part of every engagement, Dev Wonder commits to the following service standards to ensure quality and reliability throughout your project lifecycle:

Service level commitments do not apply in the following situations:

• Delays caused by the client's failure to provide required materials, feedback, or approvals
• Issues arising from third-party services, APIs, or infrastructure outside Dev Wonder's control
• Force majeure events including natural disasters, power outages, or internet disruptions
• Changes in project scope requested by the client after a milestone has been signed off